Refund Policy
A simple 14-day money-back guarantee, and how to ask for a refund.
Payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
14-day money-back guarantee
If Shree AI is not right for you, you can ask for a full refund within 14 days of your first payment for a plan — no questions asked. The same applies within 14 days of a yearly renewal payment.
Monthly renewals
Monthly renewal payments are not refunded, because you can cancel at any time before the next renewal and keep your plan until the end of the period you paid for. We will always refund a renewal you were charged by mistake, a duplicate charge, or a period in which the Service did not work for you because of a problem on our side.
How to ask for a refund
- Email [email protected] from the email address on your account and include your invoice number (from Account → Plan → Billing history), or
- contact Paddle directly through the link in your receipt email or at paddle.net.
Approved refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.
After a refund
When a full refund is made, the subscription is canceled and the account moves to the Free plan. Your chats, CVs and files are kept, so you can continue on Free or subscribe again later.
Cancelling
You can cancel any time from Account → Plan → Cancel renewal. Cancelling stops future payments; it does not by itself refund past payments.
Your legal rights
This policy does not affect any rights you have under the consumer law of your country, or under Paddle's Buyer Terms.